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Accelerator · conversations and workflows

VocoMotiv

One platform for every conversation and every workflow. Agents built from your SOP that talk, act and learn — in your customer's language, inside your environment.

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Used inForward-Deployed EngineeringFull-stack AI

Every workflow still needs a human to carry it.

A request comes in by call, chat or WhatsApp. Getting it done still means someone moving it by hand across systems, teams and approvals.

Five tools. Three teams. Every hand-off by hand.

  1. Dialer
  2. Call
  3. WhatsApp
  4. CRM
  5. Email
  6. Approval
  7. Payment

a person copying, calling, chasing

  1. Call
  2. WhatsApp
  3. CRM update
  4. Approval
  5. Payment

One workflow, designed once from your SOP.

One agent that talks, acts and learns across every channel.

  • Talks

    Real conversations through voice, WhatsApp, SMS, email, Telegram or web chat, in your customers' own language.

  • Acts

    Gets things done mid-conversation: books, verifies, updates your systems, takes payment.

  • Learns

    Checks every conversation for quality and compliance, and feeds what it learns into the next version of the workflow.

  • Connects

    Pre-integrated with enterprise systems through governed MCP connectors.

  • Remembers

    Builds one shared memory across every conversation and every channel.

  • Governed

    Runs in your cloud, on your choice of model, with a full audit trail.

VocoMotiv · Agent Factory

Turn a workflow into an AI agent.

Bring your SOP, conversations and system knowledge. Build the workflow, test its behaviour, then publish the agents that run it.

  1. Agent FactoryLead qualification

    Illustrative workflow

    01 · Acquire

    Start with the way your business works.

    Sample conversations show how people speak. Your SOP defines the process. API docs and your knowledge base give the agent the context and tools to act.

    • Sample transcripts

      How prospects qualify, object or ask for a callback

    • Behaviour and personality

      Language, tone and conversation boundaries

    • Workflow / SOP

      Qualification, booking and escalation rules

    • API docs

      CRM, calendar and booking interfaces

    • Knowledge base

      Offer details and approved answers

    Workflow brief

    Lead qualification

    Workflow / SOP

    1. 1Confirm identity and permission to continue
    2. 2Qualify the need and explain the relevant offer
    3. 3Book the next step or arrange a callback
    4. 4Route exceptions to a person with context

    Sample conversation

    ProspectI am interested, but I am in a meeting. Can you call me later?

    AgentOf course. What time would work for a callback?

    Stage output

    A workflow brief grounded in your conversations, rules and systems.

  2. Agent FactoryLead qualification

    Illustrative workflow

    02 · Create

    Give the conversation a workflow.

    Connect what the agent understands to the knowledge it can use, the actions it can take and the moments a person should step in.

    Lead qualification graph

    • Yes / proceed
    • No / close
    • Objection / follow-up
    • Conversation signal

    Select a node to explore its steps, data and next paths. Scroll the canvas sideways on smaller screens.

    Start

    Open the conversation, establish identity and ask permission to continue.

    Steps

    1. 1Introduce the agent
    2. 2Confirm who is speaking
    3. 3Ask permission to continue

    Data in scope

    • Identity

    Next paths

    • start → yes → qualification
    • start → not interested → not-interested
    • start → price concern → price
    • start → no → end
    • qualification → qualified → pitch
    • qualification → busy → busy
    • price → address concern → pitch
    • not-interested → close → end
    • pitch → yes → booking
    • pitch → later → callback
    • pitch → human help → escalation
    • busy → call back → callback
    • booking → booked → end

    Stage output

    A workflow blueprint linking conversation, knowledge, actions and human hand-off.

  3. Agent FactoryLead qualification

    Illustrative workflow

    03 · Test

    Check the paths before a real conversation.

    Synthetic test cases exercise the routine journey and its exceptions. The test case executor checks the response, system action and hand-off against the expected behaviour.

    Synthetic test cases

    Example result

    • Qualify an interested prospect

      Expected behaviour: Collect the qualification fields and choose the pitch

      Pass

    • Prospect is busy

      Expected behaviour: Capture a callback time and schedule the follow-up

      Pass

    • Prospect is not interested

      Expected behaviour: Close respectfully and record the outcome

      Pass

    • Request a person

      Expected behaviour: Hand off with the conversation context

      Pass

    Test case executor · callback path

    1. 1Busy signal recognised
    2. 2Callback path selected from the graph
    3. 3Agreed callback time written to the CRM
    4. 4Follow-up confirmed in the conversation

    Stage output

    A test record showing what happened and how it matched the workflow rules.

  4. Agent FactoryLead qualification

    Illustrative workflow

    04 · Publish

    Publish the agents your workflow needs.

    Workflow, QA, analyser and RAG agents work together across conversation channels, connected to your systems and running in your environment.

    • Workflow agent

      Carries the conversation through the SOP

      published

    • QA agent

      Reviews conversation quality and adherence

      published

    • Analyser agent

      Extracts insights from the conversation

      published

    • RAG agent

      Retrieves answers from your knowledge

      published

    Conversation channels

    • Voice
    • WhatsApp
    • Email
    • Web chat

    Your environmentYour cloud or on-premise · your choice of model

    Shared context and audit trailConversation, system actions and human hand-offs stay connected.

    Stage output

    Agents connected to your channels, with shared context and an audit trail.

Built on open protocols, deployable anywhere.

  1. Channels

    • Voice · PSTN/SIP
    • WebRTC
    • WhatsApp
    • SMS/RCS
    • Email
    • Teams
    • Telegram
    • Web chat
    • Mobile app
    • APIs & SDKs

  2. Models

    • ASR
    • TTS
    • LLMs
    • realtime speech-to-speech
    • model router
    • guardrails

  3. Orchestration

    • blueprints
    • state
    • agent runtime
    • multi-agent via A2A
    • campaigns
    • QA agents
    • human hand-off

  4. Connectors via MCP

    • CRM
    • helpdesk
    • calendars
    • core banking
    • insurance claims
    • HIS/EMR · FHIR
    • LMS/SIS
    • dialers
    • payments · UPI
    • Account Aggregator

  5. Data & memory

    • vector DB
    • PostgreSQL
    • cache
    • object store
    • search
    • knowledge graph
    • organisational memory
    • lakehouse

  6. Security

    • OAuth2/OIDC
    • RBAC and tenancy
    • BYO keys and vault
    • PII guardrails
    • consent · DPDP
    • audit and versioning

  7. Observability

    • OpenTelemetry
    • dashboards
    • conversation analytics
    • AI-graded evals
    • cost and latency

Runs on AWS · Azure · Google Cloud · private cloud · on-premise

Channels and languages.

  • Voice · PSTN/SIP
  • WebRTC
  • WhatsApp
  • SMS/RCS
  • Email
  • Teams
  • Telegram
  • Web chat
  • Mobile app
  • APIs & SDKs

LanguagesIndian languages and Hinglish code-switching · English · Spanish · French

Governance and deployment.

  • Runs in your VPC or on-premise

  • Bring your own model keys

  • QA agent reviews every conversation

  • Consent, DNC and calling windows enforced before a call

Designed for GDPR, HIPAA, DPDP and SOC 2 controls.

Sample use cases by industry.

Sample use case

Appointment to adherence.

The situation
Front desks spend the day on reminder calls and still see no-shows. Post-discharge follow-ups rarely happen. Patient data cannot leave the hospital.
What the agent does
Confirms and reminds in the patient's language, reschedules on the call, runs a post-discharge check-in on medication and symptoms, and answers routine questions from the hospital's own instructions.
Where people step in
A red-flag symptom routes the call to a nurse with the transcript and patient record already open; complex queries go to the doctor's desk as a task.
Systems it works with
HIS and scheduling, the EMR over FHIR, WhatsApp and voice, the nurse desk and task queue — through governed MCP connectors.
  1. 01Appointment booked · HIS
  2. 02WhatsApp confirmation and pre-visit instructions
  3. 03Reminder call · reschedule on the call
  4. 04No-show? Automatic re-booking
  5. 05Post-discharge adherence and symptom call
  6. 06Nurse hand-off on red flags
  7. 07Notes to EMR · FHIR
  8. 08QA agent · protocol adherence
Man talking on his phone at a desk with a laptop

Used in

Used in these services.

In an engagement

Agents built from your SOP that talk on voice, WhatsApp, SMS, email and chat, and act in your systems mid-conversation.

Priced per workflow.

Let's build it together.

Bring one workflow. Leave with a governed system running in your environment.

Start a pilotcontact@altiusoft.com